D365 CE Contact Centre Consultant

Job Description

Fantastic Opportunity for candidates with contact centre experience to join an expert Microsoft Partner working on Greenfield and Brownfield implementation projects across a range of different industries in the private and public sector. The successful candidate will play a pivotal role in the end-to-end implementation of Dynamics CE Contact Centre solutions to varying size clients.

Role & Responsibilities

* Managing projects, overseeing client relationships and working to deadlines. Ensuring all work is completed to the highest possible standards.
* Required to lead and manage a team of consultants, sharing your knowledge of contact centre solutions and best practices.
* Collaborating with multiple internal business units to achieve positive outcomes for both the company and its clients.
* Demonstrate a strong understanding of technology within contact centre operations.
* Create bespoke solutions using Dynamics Contact Centre utilising Power Platform and D365 whilst understanding the clients needs.
* Supporting Project Management in the delivery of end-to-end projects as well as overseeing client relationships throughout.
* Develop and implement new ways of working to help improve practices.
* Analyse data and document findings, before making recommendations based on results of research.

Skills & Qualifications

* Required to bring a wealth of operational contact centre experience either in a Partner or End User environment.
* Excellent track record of delivering complex solutions
* Varied experience of contact centre applications such as voice, non-voice channels + workforce management
* Strong leadership skills and the ability to work independently
* Confident communication skills with varying audiences both technical and non-technical as well as internal and external.

Benefits

* Competitive Salary - up to £70,000 dependant on experience.
* Additional annual bonus
* Private healthcare, life assurance + more.
* Excellent progression opportunities