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Senior Manager - D365 CRM Platform
Location: Toronto/GTA (Hybrid)

About the Role
We're seeking an experienced leader to drive customer experience technology within our CRM ecosystem. This role will oversee a team delivering Microsoft Dynamics 365 CRM solutions and related initiatives that enhance customer interactions. The CRM Manager will play a key role in optimizing Dynamics CRM to create a seamless and impactful customer journey.

Key Responsibilities

* Lead a team in delivering a best-in-class Microsoft Dynamics 365 CRM solution that enhances customer experience.
* Oversee CRM integrations, enhancements, and customer-impacting features across Sales, Marketing, and Customer Service.
* Align Dynamics CRM initiatives with business objectives to improve engagement and operational efficiency.
* Collaborate with stakeholders to drive adoption, optimize workflows, and ensure system effectiveness.
* Execute and refine the CRM roadmap, prioritizing innovation and scalability.
* Establish best practices for Dynamics CRM usage, support, and training.

What You Bring

* 5+ years of experience in CRM leadership, with a focus on Microsoft Dynamics 365 (Sales, Power Platform, Customer Insights).
* Proven ability to lead teams and deliver CRM solutions that enhance customer experience.
* Strong understanding of CRM integrations, automation, and data-driven decision-making.
* Experience working with stakeholders to optimize Dynamics CRM for sales, marketing, and customer engagement.
* Excellent problem-solving, project management, and communication skills.

This is an opportunity to lead a high-impact team, shape the future of Dynamics CRM strategy, and drive meaningful improvements in customer engagement.

Location: GTA (Hybrid - 2 days on-site)

Overview:

A Microsoft Partner is seeking a D365 F&O Functional Consultant - Production/SCM to join their growing Canadian practice. This role focuses on implementing production-related modules within D365 F&O, delivering tailored solutions, and driving project success.



Key Responsibilities:

* Implement and optimize the Production Control, SCM, and MRP modules in D365 F&O.
* Conduct requirements gathering and align client needs with system functionalities.
* Support costing processes and provide expertise in production workflows.
* Ensure seamless knowledge transfer to facilitate transitions during implementations.
* Collaborate with cross-functional teams to deliver innovative solutions.



Qualifications:

* 3-5 years of functional consulting experience with D365 F&O or similar ERP systems.
* Expertise in Production Control, SCM, and MRP functionalities.
* Excellent communication and problem-solving skills.
* Partner channel or hands-on implementation project experience is an asset.
* Canadian citizen or PR status required for potential travel.



Ready to make an impact? Apply now if this sounds like a fit - you don't need to check all the boxes to be considered!

Offre d'Emploi : Consultant Senior D365 CRM/CE / Architecte Fonctionnel



Description du poste :

Nous recherchons un Consultant Senior D365 CRM/CE / Architecte Fonctionnel pour rejoindre notre équipe dynamique. Le candidat idéal aura une solide expérience dans la mise en œuvre et l'optimisation de solutions Microsoft Dynamics 365 CRM/CE.

Responsabilités :

* Analyser les besoins des clients et concevoir des solutions adaptées sur D365 CRM/CE.
* Participer à toutes les phases du projet, de la conception à la mise en œuvre.
* Collaborer avec les équipes techniques pour garantir l'intégration efficace des solutions.
* Former et accompagner les utilisateurs finaux dans l'utilisation de la plateforme.
* Assurer la mise à jour des documentations techniques et fonctionnelles.
* Rester à jour sur les évolutions de l'écosystème Microsoft Dynamics 365.

Qualifications requises :

* Diplôme en informatique, en gestion ou dans un domaine connexe.
* Expérience de 5 ans ou plus dans un rôle similaire avec D365 CRM/CE.
* Connaissance approfondie des modules CRM/CE et de leurs intégrations.
* Excellentes compétences en communication et en gestion de projet.
* Capacité à travailler en équipe et à gérer plusieurs projets simultanément.

Atouts :

* Certification Microsoft Dynamics 365.
* Expérience avec d'autres outils Microsoft (Power BI, Azure).
* Connaissances en méthodologies Agile/Scrum.

Our client, is looking for an experienced ERP Implementation Consultant to support their growing pipeline of projects. This role involves working closely with clients to implement ERP solutions while also integrating leading corporate performance management tools.

Key Responsibilities:

* Lead ERP implementations, including requirements gathering, configuration, and training.
* Work directly with clients to optimize financial processes, reporting, and business intelligence.
* Provide technical expertise and guidance on best practices for system deployments.
* Collaborate with internal teams to ensure seamless system integration.
* Troubleshoot issues and support clients through post-go-live adoption.

Qualifications:

* Proven ERP implementation experience, ideally with Microsoft Dynamics 365 Business Central, GP, or similar platforms.
* Strong understanding of financial processes, reporting, and analytics.
* Experience working with corporate performance management (CPM) or BI tools is a plus.
* Excellent communication skills with the ability to engage with both technical and non-technical stakeholders.
* Ability to manage multiple projects while maintaining attention to detail.

Why Join?

* Join a fast-growing consultancy with a strong reputation in ERP implementation.
* Work on varied, high-impact projects with diverse clients.
* Competitive compensation, career growth opportunities, and flexible work arrangements.

If this sounds like a fit for your experience, please apply and we'll be in touch!

Overview:
A Microsoft Solution Partner is seeking a D365 F&O Functional Consultant - Production to join their growing Canadian practice. This role focuses on implementing production-related modules within D365 F&O, delivering tailored solutions, and driving project success.

Key Responsibilities:
* Implement and optimize the Production Control, SCM, and MRP modules in D365 F&O.
* Conduct requirements gathering and align client needs with system functionalities.
* Support costing processes and provide expertise in production workflows.
* Ensure seamless knowledge transfer to facilitate transitions during implementations.
* Collaborate with cross-functional teams to deliver innovative solutions.

Qualifications:
* 3-5 years of functional consulting experience with D365 F&O or similar ERP systems.
* Expertise in Production Control, SCM, and MRP functionalities.
* Excellent communication and problem-solving skills.
* Partner channel or hands-on implementation project experience is an asset.
Canadian citizen or PR status required for potential travel.

D365 F&O Solution Architect

Toronto, ON

Overview

We are seeking an experienced Microsoft Dynamics 365 Finance & Operations Solution Architect to lead pivotal implementation projects. This role goes beyond implementation to focus on consultative leadership, providing strategic guidance and industry best practices for our Microsoft partner client.

Key Responsibilities

* Provide consultative expertise on D365 F&O implementations, focusing primarily on supply chain and distribution solutions
* Develop and communicate best practices, process flows, and architectural guidance
* Advise on industry-specific solutions, leveraging deep knowledge of distribution and supply chain sectors
* Design scalable D365 F&O solutions that align with business objectives
* Collaborate with stakeholders to understand requirements and translate them into effective technical solutions
* Lead solution design sessions and workshops

Required Skills & Experience

* Extensive experience with Microsoft Dynamics 365 Finance & Operations, Supply Chain Modules
* Proven track record in solution architecture for enterprise-level implementations
* Excellent consultative skills with the ability to advise on best practices
* Strong communication and stakeholder management capabilities
* Experience in distribution and supply chain sectors
* Ability to translate complex business requirements into practical solutions

Preferred Qualifications

* Experience with D365 F&O Retail modules would be an added bonus
* Microsoft certifications related to D365 F&O

Details

* Start date: Ability to start within 2-4 weeks
* Project types: Strategic implementations, business transformation initiatives, and architectural guidance across multiple project engagements

This role presents an excellent opportunity to leverage your D365 expertise in a strategic capacity, making significant contributions to business transformation initiatives while working on varied and challenging projects.