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Job Description

Our client on the lookout for a Level 2 Support Engineer to join a top-tier MSP. This role is ideal for someone passionate about Microsoft technologies, eager to grow, and ready to make an impact in a dynamic environment.

Role & Responsibilities

* Provide first-level support for incoming service desk calls.
* Ticket each job in the ticketing system and manage your tickets efficiently.
* Attend customer sites as required for work that cannot be completed remotely.
* Take ownership of service tasks and see them through to resolution.
* Perform on-site servicing of hardware/software issues and new installations as needed.
* Collaborate with a team of technical experts to resolve issues and improve customer satisfaction.

Skills & Qualifications

* At least 2 years of experience working in a service desk or on-site service role, ideally supporting SMB and medium enterprise environments.
* Basic understanding of supporting Active Directory environments.
* Basic understanding of supporting users in Entra/Azure AD.
* Experience with Microsoft 365/Office application support.
* Experience with Windows Desktop and general LOB Application support.

Benefits

* Unlimited training & certifications - invest in your growth
* 9-day fortnight - better work-life balance
* Career progression to level 3 or manager - support from TL & leadership