FinOps Support Delivery Manager

The Dynamics 365 FinOps delivery professional will manage a portfolio of customers across Australia, focusing on building strong relationships and ensuring their support needs are met post-implementation. This role involves overseeing daily service delivery, maintaining contracts and licenses, reviewing support reports, and collaborating with internal teams to schedule work. The ideal candidate will possess strong communication and multitasking skills, a customer-centric approach, and knowledge of Dynamics 365, all while fostering high levels of customer satisfaction.

CBD Office Location
Fantastic Employee Benefits
Career Development Opportunities

We are seeking a Dynamics 365 Finance and Operations delivery professional to join our client's Customer Success Team in Melbourne.

In this role, you'll manage a portfolio of customers across Australia, building strong partnerships and ensuring their support needs are met.

Key Responsibilities:

* Oversee daily service delivery for customers
* Build relationships as the primary contact for post-implementation support
* Maintain contracts, work orders, and licenses
* Review customer support reports
* Schedule work with Practice Managers and Services Team Leads
* Conduct regular support meetings
* Travel as needed

Required Qualifications:

* Strong communication and multitasking skills with a "can-do" attitude
* Excellent organizational skills and attention to detail
* High levels of customer service and willingness to step outside your comfort zone
* Knowledge of Dynamics 365 Finance and Operations is a plus
* Experience as an ERP Service Delivery Manager is advantageous
* Good commercial acumen

Benefits Include:

* Individual Performance and Development Plans
* Company bonus scheme
* Birthday leave
* Flexible working arrangements
* Volunteer day
* Free annual flu vaccinations
* Social events and more…

How to Apply: If you are interested in this opportunity, please apply to schedule a confidential conversation.

OR email j.nancovski@nigelfrank.com with your updated CV and times available for a call.