CRM Systems Analyst

Job Description

D365 CE Systems Analyst - Exciting new role to work on Multiple Dynamics 365 CRM projects with a reputable end user!

My client is looking for someone passionate about Dynamics 365 CRM, data-driven decision-making, and collaborative problem-solving, with a focus on D365 CE and business analysis. This position allows you to contribute to both system improvements and strategic development.

Role & Responsibilities

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Requirements Gathering & Business Analysis:

* Engage with stakeholders to gather business requirements and translate them into user stories, especially for projects related to Dynamics CE/CRM.
* Analyze data and business needs to recommend actionable improvements and system enhancements.

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CRM Customisation & Support:

* Learn and deliver customisation in Dynamics CRM.
* Provide first-line support and champion CRM adoption across the organisation.

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Project Support:

* Based on your skills, support agile projects, including project management and systems testing.
* Work closely with teams in delivering enhancements and ensuring projects are aligned with business goals.

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Marketing Support:

* Assist the marketing function by leveraging CRM data to improve the use of ClickDimensions for e-marketing campaigns. (Experience with D365 CE Marketing would be advantageous).

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Stakeholder Communication & Collaboration:

* Ensure ongoing communication with stakeholders, keeping them informed on changes and enhancements to the CRM system.
* Collaborate with the Finance, Technology, and Innovation teams to improve processes and results across the company.

Skills & Qualifications

* Experience working with Dynamics 365 CRM + previous versions
* Knowledge of D365 Modules - Marketing, Sales, Customer Service.
* Excellent communication skills - written and verbal.
* Enthusiastic approach to using data to help drive decision making

Benefits

* Competitive Starting Salary + Company Bonus
* Personal Learning Allowance
* Excellent Employer Pension Contributions
* Quarterly Team Days
* Flexible, Remote Working Model.

Apply Today!
T - 0191 814 1400 - E - s.lever@nigelfrank.com