Senior CRM Manager - Dynamics

Senior Manager - D365 CRM Platform
Location: Toronto/GTA (Hybrid)

About the Role
We're seeking an experienced leader to drive customer experience technology within our CRM ecosystem. This role will oversee a team delivering Microsoft Dynamics 365 CRM solutions and related initiatives that enhance customer interactions. The CRM Manager will play a key role in optimizing Dynamics CRM to create a seamless and impactful customer journey.

Key Responsibilities

* Lead a team in delivering a best-in-class Microsoft Dynamics 365 CRM solution that enhances customer experience.
* Oversee CRM integrations, enhancements, and customer-impacting features across Sales, Marketing, and Customer Service.
* Align Dynamics CRM initiatives with business objectives to improve engagement and operational efficiency.
* Collaborate with stakeholders to drive adoption, optimize workflows, and ensure system effectiveness.
* Execute and refine the CRM roadmap, prioritizing innovation and scalability.
* Establish best practices for Dynamics CRM usage, support, and training.

What You Bring

* 5+ years of experience in CRM leadership, with a focus on Microsoft Dynamics 365 (Sales, Power Platform, Customer Insights).
* Proven ability to lead teams and deliver CRM solutions that enhance customer experience.
* Strong understanding of CRM integrations, automation, and data-driven decision-making.
* Experience working with stakeholders to optimize Dynamics CRM for sales, marketing, and customer engagement.
* Excellent problem-solving, project management, and communication skills.

This is an opportunity to lead a high-impact team, shape the future of Dynamics CRM strategy, and drive meaningful improvements in customer engagement.