Techno-Functional Consultant - D365 CRM/CE

Role Overview:

We are seeking a CRM/CE Techno-Functional Consultant with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE). This role requires a blend of technical skills and functional knowledge to design, implement, and support CRM solutions tailored to client needs.

Key Responsibilities:

* Work closely with stakeholders to understand business requirements and translate them into CRM solutions.
* Configure, customize, and extend Dynamics 365 CE to meet client specifications.
* Implement integrations with Power Platform, Azure, and third-party applications.
* Provide technical guidance on best practices, workflows, and automation using Power Automate and Power Apps.
* Collaborate with development teams to design and deploy customizations, plugins, and workflows.
* Support data migration, system upgrades, and post-implementation enhancements.
* Conduct user training and ensure seamless adoption of CRM solutions.

Required Skills & Experience:

* Proven experience in Microsoft Dynamics 365 CE (CRM) implementation and support.
* Strong understanding of Power Platform (Power Apps, Power Automate, Power BI).
* Experience with CRM customization, configuration, workflows, and security roles.
* Knowledge of Azure integrations, Dataverse, and API connections is a plus.
* Ability to liaise with stakeholders and translate business needs into technical solutions.
* Strong troubleshooting and problem-solving skills.
* Microsoft certifications in Dynamics 365 CE or Power Platform are advantageous.

What We Offer:

* Opportunity to work on cutting-edge cloud solutions.
* A dynamic and collaborative team environment.
* Competitive salary and benefits.
* Career growth and professional development opportunities.