Dynamics CRM Manager

Position Overview

A market-leading, award-winning organization in the Greater Toronto Area is seeking a Senior Dynamics CRM Manager to lead their newly implemented Dynamics CE platform. With ongoing improvement projects underway, this is an excellent opportunity to drive strategic direction and make a significant impact.

Key Responsibilities

* Lead and manage a team of 5 (Solution Analysts, Data Analyst and Support specialists)
* Provide technical oversight for Dynamics CE platform across Sales, Marketing, and Customer Service modules
* Develop and execute the CRM roadmap aligned with business objectives
* Manage stakeholder relationships and drive change management initiatives
* Translate business requirements into CRM solutions and clearly communicate system capabilities
* Direct integration projects and identify opportunities for platform enhancements
* Ensure data integrity, security, and compliance

Qualifications

* Strong experience with Microsoft Dynamics 365 CE/CRM across Sales, Marketing, and Customer Service modules
* Proven experience leading full lifecycle CRM implementations
* Team leadership experience, particularly in stabilizing teams through periods of change
* Excellent stakeholder management and communication skills
* Experience managing integrations between Dynamics and other enterprise systems
* Knowledge of requirements gathering and solution design for CRM environments
* Experience with Power Platform is desirable

Company Benefits

* Opportunity to lead a critical digital transformation initiative
* Work with current Microsoft technologies in a progressive environment
* Competitive compensation package
* Career growth opportunities in a stable organization

This role offers the right candidate a chance to shape the future of a robust Dynamics CRM environment while developing their leadership skills and technical expertise.