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    Dynamics CRM Manager

    Canada, Ontario, Toronto

    • CA$140,000 to CA$170,000 CAD
    • Other Stanowisko
    • Umiejętności: Dynamics 365 CE, Dynamics CRM, Power Platform, Team Lead, Team Leadership
    • Seniority: Senior

    Opis oferty pracy

    Position Overview

    A market-leading, award-winning organization in the Greater Toronto Area is seeking a Senior Dynamics CRM Manager to lead their newly implemented Dynamics CE platform. With ongoing improvement projects underway, this is an excellent opportunity to drive strategic direction and make a significant impact.

    Key Responsibilities

    * Lead and manage a team of 5 (Solution Analysts, Data Analyst and Support specialists)
    * Provide technical oversight for Dynamics CE platform across Sales, Marketing, and Customer Service modules
    * Develop and execute the CRM roadmap aligned with business objectives
    * Manage stakeholder relationships and drive change management initiatives
    * Translate business requirements into CRM solutions and clearly communicate system capabilities
    * Direct integration projects and identify opportunities for platform enhancements
    * Ensure data integrity, security, and compliance

    Qualifications

    * Strong experience with Microsoft Dynamics 365 CE/CRM across Sales, Marketing, and Customer Service modules
    * Proven experience leading full lifecycle CRM implementations
    * Team leadership experience, particularly in stabilizing teams through periods of change
    * Excellent stakeholder management and communication skills
    * Experience managing integrations between Dynamics and other enterprise systems
    * Knowledge of requirements gathering and solution design for CRM environments
    * Experience with Power Platform is desirable

    Company Benefits

    * Opportunity to lead a critical digital transformation initiative
    * Work with current Microsoft technologies in a progressive environment
    * Competitive compensation package
    * Career growth opportunities in a stable organization

    This role offers the right candidate a chance to shape the future of a robust Dynamics CRM environment while developing their leadership skills and technical expertise.

    Senior CRM Manager - Dynamics

    Canada, Ontario, Toronto

    • CA$130,000 to CA$160,000 CAD
    • Consultant Stanowisko
    • Umiejętności: Power Platform - CRM Dynamics, D365, Dynamics 365, Dynamics CRM, Dynamics 365 CE
    • Seniority: Senior

    Opis oferty pracy

    Senior Manager - D365 CRM Platform
    Location: Toronto/GTA (Hybrid)

    About the Role
    We're seeking an experienced leader to drive customer experience technology within our CRM ecosystem. This role will oversee a team delivering Microsoft Dynamics 365 CRM solutions and related initiatives that enhance customer interactions. The CRM Manager will play a key role in optimizing Dynamics CRM to create a seamless and impactful customer journey.

    Key Responsibilities

    * Lead a team in delivering a best-in-class Microsoft Dynamics 365 CRM solution that enhances customer experience.
    * Oversee CRM integrations, enhancements, and customer-impacting features across Sales, Marketing, and Customer Service.
    * Align Dynamics CRM initiatives with business objectives to improve engagement and operational efficiency.
    * Collaborate with stakeholders to drive adoption, optimize workflows, and ensure system effectiveness.
    * Execute and refine the CRM roadmap, prioritizing innovation and scalability.
    * Establish best practices for Dynamics CRM usage, support, and training.

    What You Bring

    * 5+ years of experience in CRM leadership, with a focus on Microsoft Dynamics 365 (Sales, Power Platform, Customer Insights).
    * Proven ability to lead teams and deliver CRM solutions that enhance customer experience.
    * Strong understanding of CRM integrations, automation, and data-driven decision-making.
    * Experience working with stakeholders to optimize Dynamics CRM for sales, marketing, and customer engagement.
    * Excellent problem-solving, project management, and communication skills.

    This is an opportunity to lead a high-impact team, shape the future of Dynamics CRM strategy, and drive meaningful improvements in customer engagement.

    Dynamics CRM Manager

    Canada, Ontario, Toronto

    • CA$150,000 to CA$170,000 CAD
    • Practice Lead Stanowisko
    • Umiejętności: Power Platform - CRM Dynamics, dynamics crm, D365 CE, leadership, manager
    • Seniority: Mid-level

    Opis oferty pracy

    Senior Manager - D365 CRM Platform Location: Toronto/GTA (Hybrid)

    We're seeking an experienced leader to drive customer experience technology within a new CRM ecosystem. This role will oversee a team delivering Microsoft Dynamics 365 CRM solutions and related initiatives that enhance customer interactions. The CRM Manager will play a key role in optimizing Dynamics CRM to create a seamless and impactful customer journey.

    Key Responsibilities

    *Lead a team in delivering a best-in-class Microsoft Dynamics 365 CRM solution that enhances customer experience.
    *Oversee CRM integrations, enhancements, and customer-impacting features across Sales, Marketing, and Customer Service.
    *Align Dynamics CRM initiatives with business objectives to improve engagement and operational efficiency.
    *Collaborate with stakeholders to drive adoption, optimize workflows, and ensure system effectiveness.
    *Execute and refine the CRM roadmap, prioritizing innovation and scalability.
    *Establish best practices for Dynamics CRM usage, support, and training.

    What You Bring
    *5+ years of experience in CRM leadership, with a focus on Microsoft Dynamics 365 (Sales, Power Platform, Customer Insights).
    *Proven ability to lead teams and deliver CRM solutions that enhance customer experience.
    *Strong understanding of CRM integrations, automation, and data-driven decision-making.
    *Experience working with stakeholders to optimize Dynamics CRM for sales, marketing, and customer engagement.
    *Excellent problem-solving, project management, and communication skills.

    This is an opportunity to lead a high-impact team, shape the future of Dynamics CRM strategy, and drive meaningful improvements in customer engagement.



    Please contact Ellie at e.lawrence@nigelfrank.com to discuss further.