Support Consultant (Business Central)

About Us

We are a team specializing in supporting businesses using Microsoft Dynamics Business Central. With a team of over 10 experts, we serve customers from a wide range of industries, ensuring they receive tailored and effective solutions. Our collaborative and innovative environment is designed to empower both our employees and clients to thrive.

About the Role

As a Business Central Support Consultant, you will be the first point of contact for customers seeking assistance. Your expertise will be instrumental in troubleshooting and resolving issues while ensuring a seamless customer experience. This role involves working closely with developers and escalating complex cases as needed. If you're someone who thrives on problem-solving and delivering exceptional support, we'd love to hear from you.

Key Responsibilities

* Diagnose, analyse, and resolve Business Central-related issues within agreed Service Level Agreements (SLAs).
* Conduct basic data reconciliation between entry tables or between entry tables and reports.
* Collaborate with Support Developers to provide detailed and accurate data when required.
* Document and prioritise cases for escalation to third-line support.
* Troubleshoot and debug complex error messages.
* Deliver effective and clear communication to customers throughout the support process.

What We're Looking For

* Experience: At least 4 years of experience working with Microsoft Dynamics Business Central, either as a consultant or within a support team.
* Communication Skills: Excellent verbal and written communication abilities to explain technical solutions clearly.
* Problem-Solving: A knack for prioritizing and managing multiple cases efficiently.
* Technical Skills: Familiarity with third-party applications like Jet Reports, Continia, or Tasklet is a plus.
* Expertise in Business Central: Strong all-round knowledge, with a preference for a solid understanding of the finance module.
* Background: Ideally, experience working for a Microsoft partner; however, extensive end-user experience is also welcome.

What We Offer

* A collaborative and supportive work environment.
* Exposure to a diverse range of industries and challenges.
* Opportunities for professional growth and development.
* Competitive salary and benefits package.
* A chance to work alongside a passionate team of Business Central experts.