Dynamics 365 Configuration Manager

Key Responsibilities:

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Platform Configuration:

* Customize Dynamics 365 modules (e.g., Sales, Customer Service, Finance, Operations) to align with business needs.
* Develop and manage workflows, business rules, forms, and dashboards.
* Implement and maintain security roles, user permissions, and data access policies.

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System Administration:

* Monitor system performance and address technical issues promptly.
* Manage and maintain integrations with other enterprise applications.
* Conduct regular system updates and ensure compatibility with new releases.

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Collaboration and Support:

* Partner with stakeholders to gather and document system requirements.
* Provide training and ongoing support to end-users.
* Act as the primary liaison between business units and IT teams for Dynamics 365-related activities.

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Quality Assurance and Compliance:

* Ensure system configurations comply with industry standards and best practices.
* Conduct thorough testing of configurations and integrations.
* Maintain documentation for all system changes and configurations.

Qualifications:

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Education:

* Bachelor's degree in Information Technology, Business Administration, or related field (or equivalent experience).

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Experience:

* Minimum [X years] of experience working with Dynamics 365 applications.
* Strong background in configuring and managing CRM and ERP modules within Dynamics 365.
* Experience with Power Platform, including Power Automate, Power Apps, and Power BI, is a plus.

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Skills and Competencies:

* Proficient in customizing Dynamics 365 modules and utilizing system tools.
* Solid understanding of database structures, integrations, and reporting.
* Excellent problem-solving and analytical skills.
* Strong communication skills to interact with technical and non-technical stakeholders.