Job Description
Role & Responsibilities
* Facilitates user journey mapping workshops to map out the ideal customer experience within the CRM platform.
* Integrates Dynamics 365 with various data sources (internal and external) to ensure seamless data flow and a unified customer view.
* Collaborates with development and deployment teams to ensure solutions are implemented according to design specifications.
Skills & Qualifications
* Seven to ten years of progressive experience with at least 5 years as a CRM Architect or similar role/responsibility.
* Demonstrated experience with Microsoft Azure cloud services required.
* Advanced knowledge of Microsoft Power Platform: Power BI, Power Apps, Power Automate, Power Virtual Agent.
Benefits
* 401k
* PTO
* Medical