Dynamics 365 Contact Centre Architect

Job Description

Exciting opportunity to join a leading U.K Microsoft Partner providing leadership, delivering exceptional designs and solutions. Working on both Greenfield and Brownfield Power Platform/D365 CE/CRM projects using Contact Centre/Omni-Channel.
My client offers a competitive starting salary and a great range of benefits including Private medical cover, life assurance + much more.

Role & Responsibilities

* Drive D365 + Power Platform Projects in the right direction with exceptional technical leadership.
* Develop high-quality architectural designs and solutions
* Lead project teams by helping with issue resolutions and providing expert advice on digital solutions
* Liaise with senior stakeholders to translate business needs into well planned technology solutions.
* Ensure that all members of the project team are aligned in their vision by using a clear and concise communication style.

Skills & Qualifications

* Significant Experience with Contact Centre technologies and Omni-Channel operations.
* Technical experience with modern methods of contact I.E Telephony, Chat-bots etc.
* Deep understanding of A.I within contact centre solutions.
* Strong interpersonal skills with a passion for mentoring colleagues.

Benefits

* Starting salary up to £80,000
* Life Assurance
* Private Medical Care + much more.