CX Specialist - Mystery Shop - Sep 2024

Voice of Customer Specialist - Epsom - £40-50k

Please note - this role will require you to attend the Epsom based office at least three days per week. To be eligible for this role you must have the unrestricted right to work in the UK - this organisation is not able to offer sponsorship.

A well-known organisation based in the area of Epsom are recruiting for a Customer Experience Specialist to join their growing VOC team.

In this role you will be responsible for the management of various Customer Experience programmes which include Online reviews, Mystery Shop, Surveys and Lead Management. You will support with the analysis of customer data to increase understanding around customer journey through behaviours and trends. You will ensure that the relevant stakeholders have access to the necessary data and insights to be aware of all Customer Experience and Voice of Customer issues.

Your role will involve:

* Analyse, interpret and coordinate key customer data with stakeholders across the business.
* Working closely with the Insights team to provide maintenance and improvements to Customer Experience programmes.
* Support Customer Experience innovation and development.
* Provide support to management in delivering Voice of Customer content and stories that will be shared at board level.

To be a good fit for this role you should have previous experience in managing Customer Experience programmes such as Mystery Shop and Surveys. You should also have excellent communication skills, a keen interest in Data Insight, a willingness to present key findings to stakeholders and good analytical skills using tools such as MS Excel.

To apply for this role please submit your CV or contact David Airey on 0191 338 7508 or at d.airey@nigelfrank.com to discuss the role further.

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